Electricity House, 8th Flr, Harambee Avenue. Nairobi.
+254 020 311388 / 244675

Objective

Our objective, therefore, is to provide quality, efficient and professional manners. Quality service requires consistent monitoring to ensure that we:-

– Understand clearly our customers’ requirements

– Provide accurate information, ticketing, safari, and training

– Respond quickly to requests and offer best prices/least cost options

– Deliver a consistent level of services and assist customer with a pleasant attitude

– Resolve disputes and errors in a timely manner.

 

Quality Assurance

Pago airways and training institute realizes that in today’s competitive climate only the highest quality service will retain the client. We understand the necessity to balance the dual objectives of cost reduction and service of our management team.

The method applied by Pago Airways travel services Ltd for quality measurement and gauging the client satisfaction

include:.

– Travelers questionnaires

– Telephone surveys

– Quality review of performance by our sales team

– Partnership review meeting.